Frequently Asked Questions

1. Can I use the Contractors.es app without creating an account first?

   No, to use the Contractors.es app, you must have previously created an account in the web version of the system. However, you can test the app in demo mode without creating an account.

2. What operating systems are supported by the Contractors.es app?

   The Contractors.es app is available for mobile devices with Android and iOS systems. It can be downloaded from Google Play and the App Store.

3. Do I need to enable notifications sent by the app after installing it on my mobile device?

   Enabling notifications will allow the system to send you current notifications or changes related to work assignments, which you will be informed about in real-time.

4. Why am I not receiving notifications from the app?

   Make sure you have notifications enabled for the Contractors.es app in your mobile device settings and that the app is updated to the latest version.

5. What data is needed to log in to the Contractors.es mobile app?

   To log in, you need the Contractors.es name (the “XXX” part of the company address), your login, and the password used to log in to the web version of the system.

6. What should I do if I forget the password to the Contractors.es mobile app?

   In this situation, you must use the “Password Reset Form” function available only in the web version. Without setting a new password, access to the mobile version will be impossible.

7. Can I use the app on more than one device?

   Yes, you can log in to the Contractors.es app on more than one device using the same login data.

8. What happens if the app runs “in the background” and I don’t log out after finishing the workday?

   It is not recommended to log out after each workday. The app does not run in the background and does not consume additional phone battery. Notifications are handled by the phone system. The “End Work” button is sufficient to record the work time needed to calculate your salary.

9. What will I see in the demo version?

   In the demo version, you will be able to browse sections dedicated to field workers and foremen. Most of the functionality in them will only be available after starting work, which means pressing the “Start Work” button in the Schedule section.

10. How can I change my password in the mobile app?

    You can change your password using the settings available in the “Account” tab.

11. Does logging into the app start the work time on the project?

    No. Simply logging into the mobile app does not mean starting work on a given day. For your work time to be recorded and financially accounted for, you must also log into a specific project by clicking the “start work” button on the appropriate work assignment.

12. How is the work time of an employee logging into the app accounted for?

    Each start and end of the workday in the Schedule section records the time frame during which the employee was available on the project. Employees with appropriate permissions logged into the web application can control the registered entries and modify them accordingly, e.g., if an employee left work earlier and logged out at a location distant from the project or forgot to log out.

13. How will I know that my day-off request has been processed?

    It will receive the status “Approved.”

14. What is the “Activity Log” for and how do I use it?

    If during the day you perform several work scopes with different billing rates, use the “Activity Log” button. It is visible after starting work in the Schedule section. This way, the billing rate will be considered according to the actual time spent performing the given work.

15. How to report issues related to ongoing projects?

    To report an issue, go to the “Issue Reports” module, describe the problem, attach any photos, and send the report to the responsible person.

16. What to do if the application is not working properly?

    If the application is not working properly, try restarting your device, updating the application to the latest version, or contacting technical support.

17. Why can’t I request materials or equipment for the next location with an allocation?

    Requests can only be registered from the current project login location. For other projects, use the web application for this purpose.

18. What to do if I accidentally ended work but am still on the project and continuing the assigned scope of work?

    To continue recording work using the mobile application, contact the office to reset the “Actual work completion” field or request them to manually set it to the actual work completion time.

19. How will I know that my equipment request has been fulfilled?

    The requested equipment will appear on the “Borrowed Equipment” list.

20. Can I register both the receipt and the postponement of the return date for one piece of equipment at the same time?

    Yes. You can choose both options, one after the other, but the system will record and keep the latest one (entered last).

21. How to change the scope of work during the current workday?

    After starting work, expand the “Show all types of work” list and select the type of work that the change concerns. Hourly rates will be settled according to the change you made.

22. Why don’t I see the names of employees next to the number of people listed under “Workforce”?

    If a group of employees is sent to the project by our subcontractor and not from our company, the list will not contain personal data of these employees, only their number.

23. Can I change a submitted day-off request?

    No. A submitted and sent request for approval cannot be edited. Contact your supervisor or the appropriate department of your company to make changes.

24. How to upload photos to issue entries?

    Use the appropriate field when creating an entry. Preview photos can only be uploaded using the mobile app. Although photos are visible in the web system, it does not have this function.

25. Who can see issues reported via the mobile app?

    Issues are visible on the lists of employees designated as “involved in the issue.” If an issue is recorded in the web system where you are an “Involved Employee,” it will be visible in your mobile app.

26. How to change the status of a reported issue?

    Use the blue edit icon next to the status of the selected issue and make the appropriate changes.

27. Can I change the name of an issue registered in the app?

    You cannot edit the entered “Type of issue.” In each subsequent note added for this event, you can specify a new type and scope of work.

28. Why can’t I add employees involved in the issue?

    This system function is only available to people with the appropriate permissions in the web application.

29. What are the daily reports about?

    Recording daily reports allows you to determine the progress of work on the project, including the total working time and finances and costs associated with its implementation.

30. How to create a balance for two independent work crews?

    You can record several daily reports for the same project. If the scopes of work for the work crews are different, create separate reports for each of them.

31. What is on the “Requests for Information” list?

    The “Requests for Information” list will show all requests in which the foreman logged into the app is involved, as well as those he created himself.

32. Where does the list of materials on the project come from and how is it updated?

    Inventory levels for projects are supplemented exclusively via the web application based on the delivery of goods to the project warehouse.

33. How do I check the amount of material that should be available on the project and what to do if there is not enough?

    When creating a material issue, the available quantity for each material is recorded. If the material quantity is insufficient, you need to create a material request using the web application. Only after its status is changed can you continue using it on the project. If the actual state does not match the state in the application, you should agree on what to do with your supervisor - in the web application, you can conduct a warehouse inventory and adjust the available quantities.

34. How do I upload a proof of purchase or delivery using a saved photo of the document?

    Go to the “Purchases” tab in the warehouse module and select the option to upload photos. If the document has more than one page, arrange the photos in the correct order when uploading them to the system.

35. Why can’t I upload purchase photos?

    Make sure you have allowed access to photos or the camera on your mobile device. Without permission, this function will be unavailable.